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Terms & Conditions

The core values of dolphin marine magic (the Pet Porpoise Pool) are integrity, professionalism and respect for our clients, stakeholders, professional colleagues, the legal system, and the public at large.

We insist on complete confidentiality, and attention to detail. We will conduct our business in accordance with all applicable laws and regulations. Our policies maintain that all parts of our organisation maintain the trust and confidence of our customers and staff.

Terms and Conditions for use of this Website

Please feel free to browse the Dolphin Marine Magic - Pet Porpoise Pool Pty Ltd Website. You may print or download material displayed on the Website for non-commercial and personal use, as long as you also retain any copyright and other proprietary notices contained on these materials.

The author of this site does not claim copyright to material in this site otherwise noted as obtained from other sources, however all aspects of these web pages including graphics, photographs and contents are protected by copyright. See Copyright Policy for more information.

We use reasonable endeavours to ensure that the data on the Website is accurate and to correct any errors or omissions as soon as practicable after being notified of them. If you become aware of a problem or find a broken link please contact us. The more feedback we get from our visitors, the better we can make the site.

We do not guarantee that the Website will be fault free and do not accept liability for any errors or omissions. Due to the nature of the Internet we cannot and do not guarantee that any or all of the content will always be accessible, in whole or in part.

In no event shall we be liable for any loss of profit, revenues, goodwill, opportunity, business, or other indirect or consequential loss of any kind arising out of use of the Website, save where such liability cannot be excluded by law.

We do not give any warranty, implied or otherwise, that the Website is free from viruses or anything else which may have a harmful effect on any technology.

Access to and use of this Website is provided subject to these terms and conditions, which apply to all users of this Website. If you do not accept these terms then you should immediately stop using this Website. Your use of the Website confirms your acceptance of these terms.

Copyright

All aspects of pages contained within the Dolphin Marine Magic - Pet Porpoise Pool Pty Ltd Website including graphics, photographs and contents are protected by copyright ©Pet Porpoise Pool 2012. All Rights Reserved unless specifically noted otherwise.

Any content with exception to this rule will contain a link on that page to copyright information for that asset, also see Trademark Disclaimer.

You may only copy, download and reproduce material from this site for your own personal use. You must not use it for reproduction on any other Website, or in any way for commercial purposes or for gain unless you first obtain written consent from management of the Pet Porpoise Pool.

Our copyright policy is in accordance with Copyright Act 1968 (Commonwealth) Copyright©Pet Porpoise Pool 2012. All rights reserved.

We do welcome links to the dolphinmarinemagic.com.au website, either to the home page or an interior page but please e-mail us if you would like to do so as we may wish to provide a reciprocal link.

Trademark Disclaimer

All brand names, trademarks or registered trademarks are used in this material for reference only and are the property of their respective owners. For more information please see our privacy policy.

Refund Policy

The Pet Porpoise Pool requests payment in full for all animal encounter bookings.

  • Full refund - if cancellation is made prior to 7 days ahead of booked time on all animal encounter's.
  • No refunds - if cancellation under 7 days of booked time - a voucher for the value of the animal encounter booking price will be issued and open for a 12 month period.
  • No refunds - online general admission tickets are valid for 12 months from time of purchase therefore are non refundable.

Guide Dogs policy

Policy Requirements

Guide Dogs, Hearing Assistance Dogs and all other assistance animals cannot be granted access to Dolphin Marine Magic - Pet Porpoise Pool Pty Ltd (other than in the designated area) on the basis of animal welfare and public safety.

Those animals kept in the designated area must be registered as an assistance animal and their owners must produce a valid document for that animal.

Designated Area - Admissions area (animals supervised by admissions staff/Water provided).

Animal Welfare

The health and welfare of our animal collection at Dolphin Marine Magic - Pet Porpoise Pool is considered a very high priority. In order to maintain this, stringent programs and processes have been put in place. Quarantine is vital in disease prevention for any collection of animals and as such strict measures must be in place to control animal movements in and out of the premises.

All animals entering Dolphin Marine Magic - Pet Porpoise Pool Pty Ltd (other than the designated area) must be quarantined for a minimum of 30 days before access to grounds and other animals is permitted.

All quarantined animals have undergone a period of disease testing relevant to that species, and if granted access to the park have been found to be disease free and of no risk to our collection.

In general, no non-quarantined animals may enter the park, with the exception of the designated area.

All guests who leave their assistance animal in the designated area can be accompanied by another person FOC.

Public Safety

Many of the species held at Dolphin Marine Magic - Pet Porpoise Pool Pty Ltd are listed on the designated dangerous species list and therefore precautions must be taken to ensure animal and human safety.

Many of our animals are exercised throughout the park grounds daily (accompanied by a trainer) and therefore may be out of their enclosures at any time throughout opening hours. Exercise schedules are varied daily in order to provide variety for our animals and therefore times are subject to change without notice.

With this is mind, it is unsafe for our collection of animals, visitor's animals, staff and the general public to have non-collection animals present at any time.

Note: This policy also applies to all pet animals. Water will be provided in the designated area.

Share your experience & win

Write a short story, upload a photo and you could WIN free entry to the park for you and your family.

Tami

I seen Bucky on sash on TV just now. What an amazing spirit. I feel blessed to be kissed by a trooper. Xoxo thank you Greg for sharing an amazing dolphin. I work with Fuji and I am glad we have a photo booth for people to keep the memories. Sometimes it is all you have. I love my kiss picture with Bucky. Thank you for your photo. Paige Sinclair CEO..

Katherine Thompson

This was my last visit to The pet Porpoise pool 35 years ago I was 7. we used to go every year when I was little and my grandmother getting kissed by a seal was the highlight of the day. I loved feeding the fairy penguins and my dream is to one day swim with the dolphins. I would love to win passes to marine magic to experience it again with my family. What great memories Katherine, we hope to w..

Bianca

My mum and I just spend the whole weekend at Pet Porpoise Pool, we travel from Tweed to Coffs just to see Buck and Zip, we love them and can't get enough. Already driven down 3 times this year, and every time it's amazing. And we loved seeing all 5 dolphins in the pool, Bella's a sneaky little thing! We got drenched by her plenty of times hahaha. Great to hear you enjoyed yourselves - Paige S..

Megan McInnes

Hi my name is megan mcinnes my niece went to your park lasted year and ever since then my girls have not stopped talking about it how they really want to go and get a kiss from a dolphin at the moment its really hard money wise to be honest i think they miss out on alot becasue i am a single mum i really would love to surpise my 13 year olded in the photo for her brithday on dec the 14 it would be..

Jill Williams

Fantastic day, didn't expect it to be so good after being to Sea World, so up close and personal, loved it!..

Eva Hewitson

I just want to thank ther amazing Marine Team for my amazing "Trainer For A Day" experience. I also would love to bring my mum down to Dolphin Marine Magic when I come and see you in January 2017 for my work experience, as she has always dreamt of being up close and personal with some of your friendly dolphins and seals, it would be a dream come 'TRUE' for her as I want to buy her an Ultimate Dolp..

Tia Armand-Burton

Hello my name is Tia and I am now 16yrs old. I have a little sister Zara seen in the picture being kissed on the cheek. Ever since I was a little girl my mum and dad have taken us to Marine Magic usually once a year or every two years depending on mum and dads work. Mum knows it as the pet porpoise pool we love it! We have the best time and have made great memories here. I would love to share this..

Eva Glass

Hi my name is Eva. I absolutely love dolphins but haven't had the privelage of coming to your park yet. I have heard great stories from friends about your park and the great interactions they got to have with dolphins and seals. We are passing through in October and I would love to be able to come and meet your dolphins and explore your park. I have attached a pic when I met a dolphin at another p..

Simone Battisson

I was reminded today of how special swimming with Dolphins is, never shared my experience before. It was 2006, my Daughter swam with Calamity and bay Bella, she was lucky and had one on one with her. I myself swam with the majestic Bucky, (I have a tattoo of him now), best experience ever. I was also lucky enough for little Miss Pearly to jump on my head, really wasn't expecting it. The whole fami..

Kerrie Kennedy

Hi, my family and I are embarking on our first north coast holiday from Country NSW in October this year. I would love to give my girls, 2 of whom have albinism and vision impairment, the opportunity to get up close and personal with the dolphins. Thank you for allowing me to enter. Thank you for writing a note to us. Paige Sinclair CEO..

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